Shipping Policy

Shipping policy (U.S. only)

We are pleased to offer shipping services exclusively within the U.S. At this time, we do not ship orders to addresses outside of the U.S.

Shipping & handling charges

Starting from just $5.95 (or even lower with promotional discounts), our fees ensure your order reaches you promptly and securely.

Order processing time

Your orders are processed swiftly, typically within 24 hours. However, please note that during peak periods such as holidays or special launches, processing times may vary.

Tracking your shipment

To keep tabs on your order's journey, follow these simple steps:

1. Copy your order number, tracking number, or email address.
2. Visit besideyou.com.
3. Paste the relevant information into the designated field and click "track order."

Voila! You can now monitor your order's status effortlessly.

Estimated delivery times (standard shipping) in business days

United States: 2–5 days.*
*Delivery times may vary for Alaska, Hawaii, and remote areas.

Please note that we cannot be held responsible for shipping delays caused by customs, natural events, carrier transfers, or transportation strikes. Additionally, any customs fees or charges incurred are the responsibility of the customer.

Damaged or lost items

If your order arrives damaged, please contact us at support@besideyou.com for a free replacement. Kindly provide pictures of the damaged item or packaging along with your order number for swift assistance.

In the event of a lost item, please contact us at support@besideyou.com to aid us in locating your order efficiently.